OUTSOURCING

An SAP production failure could be one of the worse thing that could happen in any SAP Landscape.

Neither the Helpdesk team nor the end users doesn’t have a clue why SAP is down and more importantly when they would be able to resume their regular operations.

Your Senior Basis admin needs to be always available to fix the issues quickly and make sure they don’t reoccur, while its always a challenge to hire/ retain a proper SAP Administrator in IT Teams.

Your local contractor / freelancer may have expertise in SAP Basis only and unable to identify issues related to ABAP/ Functional modules.


WHY COGNATRIX SAP BASIS SUPPORT

  • 24/7 Service Desk for Seamless communication

  • Basis admin backed up Functional support team

  • Perform a complete RCA and ensure nothing falls through cracks

WHAT YOU CAN EXPECT FROM COGNATRIX SAP BASIS SUPPORT

  • Monitoring: Proactive monitoring of all sap systems such as SAP CC, CRM, CI, BW, SOLMAN etc. Applying patches and upgrades

  • SAP, JAVA & ABAP Application Support

  • SAP Database Management

  • Performance tuning

  • Remote Basis Support

  • SAP Basis Consulting

  • SAP Solution manager configuration

  • SAP Basis Assessment

  • SAP Technical Projects

  • Hardware Migrations

  • Mobility setup

  • Cloud setup

  • Hardware Migrations

  • Certified Migrations (O/S, DB & HANA)

Please ask us regarding your SAP Basis requirements, and we would be happy to provide our approach, best practices and pricing to support your users.


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We would be happy to provide our approach, best practices and pricing to support your users.

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